Overview

This position provides NOC operation support to monitor the Client environments, Cloud Platform environments and other Data Centre Operations such as process DC visits, escorting, etc

Description:

  • Monitoring and escalations of alerts in a timely manner
  • Troubleshoot and monitor activity throughout the network
  • Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
  • Interact with departments to address issues identified within the network
  • Pro-actively monitor the data centre network systems’ uptime and connectivity to ensure system availability to prevent any down time, and coordinate problem resolution with vendor or second level support groups.
  • To log and submit problem management record and assigned to appropriate party in accordance with the guideline/instruction provided.
  • Ensure physical security procedures are followed strictly
  • Seeks to understand customer issues while maintaining customer trust and managing the customer’s expectation.

Requirements

  • Diploma / Degree in Computer Science or any other related discipline
  • Experienced in Windows, Linux, Unix will be an advantage
  • Familiar with monitoring tool and processes such as Nimsoft, GENet,
  • Familiar with using excel functions such as macro, and pivot
  • Data Centre Operations experience and knowledge or equivalent
  • Good communication, both written and verbal
  • Good decision making skills
  • Ability to work within a team environment
  • Ability to follow detailed procedures
  • Must be willing to perform 2 rotating shifts (7.30am-7.30pm 12hours working a day – two days on and two days off cycle)
  • Work location at Changi South Lane

Please send your detailed resume in MS Word format including the following details to : resume@goldtecHRs.com

1.Recent photograph

2.Personal particulars

3.Education Level

4.Each employment background

5.Working experience

6.Reason for leaving each employment

7.Last drawn salary

8.Expected salary

9.Date of availability