Managed Services

Desktop, Helpdesk & Call Centre Support

Managed Services are the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations.

This can include outsourcing core or non-core activities, production support and lifecycle build/maintenance activities. Our services would be rendering to oversee the relevant operations for desktop, helpdesk & call centre team on operations support which will be led by a Supervisor or a Manager.

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Desktop

Desktop Support team is available to troubleshoot technical issues that cannot be resolved by the Help Desk. To provide troubleshooting for both hardware and software concerning operating environment, applications and network related issues by providing onsite support.

Helpdesk

Help Desk is designed for users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available. The most strategic method of implementing a Help Desk is to follow Information Technology Infrastructure Library (ITIL) best practices.

Call Centre

A call centre is a physical place where customer and other telephone calls are handled by a service provider, usually with some amount of computer automation. Typically, a call centre has the ability to handle a considerable volume of calls at the same time, to screen calls and forward those to someone qualified to handle them, and to log calls. Call centres are used by mail-order catalogue organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. A call centre can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of technologies called computer telephony integration.

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